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Chapter 06 — Hotels & Resorts

Technology built for hotels & resorts

More direct bookings, better-known guests and a smoother stay from enquiry to checkout.

Hotels & Resorts — solutions

06

Catalogue Chapter

4

Custom Solutions

3

AI Solutions

100%

Built to Order

What we build

Custom Solutions.

Hospitality margins improve every time a booking arrives directly and every time a guest returns. These solutions work on both.

DIGITAL PRESENCE01

Website

A property website that sells the experience — rooms, restaurants, facilities and packages — and takes the reservation.

What it does

  • Rooms and room types
  • Facilities, restaurants and activities
  • Packages and offers
  • Gallery
  • Availability and reservations

What it changes

  • More direct bookings
  • Lower channel commission
  • A brand that matches the property
GUEST RELATIONSHIPS02

CRM

A guest record that carries preferences and history from one stay to the next.

What it does

  • Guest profiles and stay history
  • Preferences and special requests
  • Communication history
  • Segmentation and loyalty

What it changes

  • Better guest relationship management
  • Increased repeat visits
  • Opportunities for upselling
RESERVATIONS03

Booking System

A reservation platform for rooms and, where useful, the property's other bookable services.

What it does

  • Availability and room types
  • Packages and rates
  • Reservations and cancellations
  • Payments and deposits
  • Guest information capture

What it changes

  • Reduced booking errors
  • More direct bookings
  • Less reception workload
GUEST APP04

Mobile App

A guest application that puts the property in the guest's pocket before, during and after the stay.

What it does

  • Room bookings and reservations
  • Digital check-in
  • Service requests
  • Food ordering and activity bookings
  • Notifications and offers

What it changes

  • Better guest experience
  • Higher in-stay spend
  • Fewer front-desk queues
What changes

The difference it makes.

What hotels & resorts typically get out of this chapter once the systems are running.

01

More direct bookings

02

Better guest experience

03

Better guest relationship management

04

Reduced booking errors

05

Increased repeat visits

06

Additional opportunities for upselling

How we deliver it

Technology built around your business.

Every solution in this catalogue is built to order. Systems can be introduced one at a time or combined into a single connected platform — a point of sale that feeds your inventory, an inventory system that reports into your ERP, a website that writes straight into your CRM. We start with how your business runs today, then build the technology around it.

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