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Not Sure What Your Business Needs?
AI Receptionist & Follow-Up System
An AI receptionist that answers every call for a motor and generator repair company, handles routine questions, books jobs, and follows up after every job.
Tomson & Sons is a long-established Sri Lankan company specialising in motor and generator repair and rewinding.
What wasn't working.
After-hours calls went to voicemail and weren't seen until the next morning, by which point some clients had already called someone else. During the day, front desk staff spent much of their time on repetitive questions about timelines, pricing and collection. Once a job was done, there was no structured follow-up.
How we solved it.
We built an AI receptionist trained on the company's services, pricing and operational knowledge. It answers calls around the clock, handles common technical and pricing questions, books collection slots, and routes urgent jobs to the right person with full context. After a job closes, an automated follow-up checks in with the client and sets up maintenance reminders.
Key Features
- Voice AI Receptionist
- Knowledge Base Integration
- Job Booking
- Urgent Job Routing
- Post-Service Follow-Up
Every call answered, including after hours
Front desk freed from repetitive calls to focus on job coordination
Consistent follow-up after every completed job
"The AI agent they built reduced our labor costs and handles customer calls 24/7 without missing leads. Our team gets automatic reminders about customer requests, and customers stay updated in the background. It's completely streamlined our customer experience."
Romesh Rodrigo
Chief Executive Officer
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