AI Receptionist & Lead Capture
Thomson & Sons Pvt Ltd
AI receptionist handling inbound calls and WhatsApp inquiries 24/7 — booking appointments, qualifying leads, and routing complex queries with zero missed after-hours contacts.
0
Missed after-hours contacts
85%
Inquiries resolved without staff
+34%
First contact to appointment rate
8hrs+
Saved per agent per week
What wasn't working.
Thomson & Sons was losing potential clients every week to missed calls and slow responses. After-hours, all inquiries went unanswered. During business hours, staff were fielding 200+ routine calls weekly — services questions, pricing requests, appointment rescheduling — leaving senior staff unable to focus on high-value client relationships. An estimated 40% of after-hours inbound contacts converted elsewhere before the team could call back.
Deployed a custom AI receptionist handling all inbound calls and WhatsApp messages 24/7. The AI answers service and pricing questions, qualifies new inquiries, books appointments directly into the team's calendar, sends WhatsApp confirmations, and hands off complex queries to the right team member with full conversation context pre-loaded. Deployed and live in 2 days.
Key Features
- Voice AI
- WhatsApp Business API
- Calendar Integration
- Lead Qualification
- CRM Sync
- After-Hours Coverage
Before
40% of after-hours contacts lost to competitors before callback. 200+ routine calls per week consuming senior staff time. Average call handling: 8 minutes per routine inquiry. Zero after-hours coverage.
After
Zero missed contacts after hours. 85% of all inbound inquiries resolved by AI without staff involvement. Senior staff handling only complex and high-value conversations. 8+ hours saved per agent per week. First contact to appointment rate improved by 34%.
"We used to lose clients on Friday evenings and get back to them Monday morning — too late. Now every inquiry is handled immediately, any time of day. It's the most impactful thing we've implemented in years."
Managing Director
Thomson & Sons Pvt Ltd