1. Eligibility for Refund

• Refund requests will only be entertained if the customer has completed the full payment for the project.
• A refund request must be made within 14 days of project delivery.
• Customers must provide specific reasons for dissatisfaction, along with clear feedback, examples, or evidence to support their claim.
• Refunds are only applicable for projects that fail to meet agreed-upon specifications, standards, or deliverables outlined in the project agreement.

2. Conditions for Refund

• Refunds are not applicable for the following:
  • Change of mind after project completion or approval.
  • Delays caused by incomplete or incorrect inputs provided by the customer.
  • Minor adjustments or deviations not included in the original agreement or requested after delivery.
  • Rejection of deliverables after prior approval during milestone reviews.
• If a project is canceled during development, a partial refund may be considered based on the amount of work completed.

3. Refund Process

All refund requests are subject to a thorough review by our team.

Upon receiving a refund request, we will:

• Confirm the completion of full payment by the customer.
• Review the project details, feedback, and deliverables.
• Evaluate whether the dissatisfaction stems from unmet expectations or if revisions can resolve the issues.

The review process may take up to 7 business days. A resolution, including refund approval or denial, will be communicated once the review is complete.

4. Refund Amount

• The refund amount will be determined based on the circumstances:
  • Full Refund: If no part of the deliverables meets the agreed-upon specifications.
  • Partial Refund: If some portions of the work were satisfactory or usable by the customer.
• Refunds will be processed within 10 business days after approval.

5. Exclusions

• Refunds are not applicable to expenses incurred for:
  • Third-party tools, software, licenses, or subscriptions purchased for the project.
  • Hosting, domain registration, or external integrations.
• Services tied to milestone-based payments are non-refundable once the milestone has been approved by the customer.

6. Revisions Before Refund

Customers are encouraged to request revisions before initiating a refund. We are dedicated to making reasonable adjustments to meet expectations and resolve concerns.

7. Basic Terms for Refund Requests

• The customer must have settled the full project payment before submitting a refund request.
• The refund request should include:
  • Project name and delivery date.
  • A detailed explanation of why the project failed to meet expectations.
  • Supporting documents, such as screenshots, feedback, or examples.
• Refund requests should be sent to support@codemaxed.com with the subject line: Refund Request – [Project Name].

8. Dispute Resolution

In cases where the refund decision is contested, CodeMaxed is open to mediation or discussions to ensure a fair outcome for both parties.